Frequently asked questions
On this page you will find answers to frequently asked questions. Is your question not among them? Then feel free to contact us.
Frequently asked questions
On this page you will find answers to frequently asked questions. Is your question not among them? Then feel free to contact us.
FAQ - Frequently asked questions
On this page you will find answers to the most common questions. Is your question not among them? Then get in touch.
Start & Basic
You save automatically at your favourite club or business, without paper tickets. You don't lose anything and receive personalised benefits, promotions and invitations.
Actually, there are few drawbacks - all you need is a smartphone with Apple or Google Wallet. Privacy and data are fully protected.
Very simple: you can start saving within a minute. You don't need a separate app - everything works directly from your digital wallet.
Because it is easy, feels modern and creates more bonding between fans, customers and the brand. Entrepreneurs see higher return and loyalty.
- On the Passes page, go to one of the templates
- Fill in all the information on the Design Front and Design Back tabs. This includes your company, the card and (if desired) the discount or announcement.
- Click Save.
- To put the card on their phone, the customer has to enter their name. In the Share tab, you can design the page where they do this. Add your logo and write your own text. You can also change the colours to match your business.
- Download the QR code now or copy the URL. Share it with your customers so they can add the card to their wallet. Done!
- Go to the Passes page and open the card you want to share
- Click on the 'Share' tab
- Download the QR code or copy the URL to share with your guests. This will allow them to add the card to the wallet on their phone
- On the notification page, select which card you want to send a notification for. Everyone who has this card on their phone will receive the notification.
- Type your message in the 'Notification Text' field
- Schedule the notification when you want to send it: immediately or at a later time
- Check your message and then click 'Send notification'
Yes, you can! Open the card you would like to edit on the Passes page. You can edit the information and save it by clicking Save.
It is possible to edit the text on the card at a later date. You can edit it by going to the card from the Passes page. You can then edit the text (such as the reward) at Design Front. If you decide to change the reward, don't forget to notify your guests beforehand.
The digital version of the old-fashioned stamp card. It is stored in the guest's wallet. It does not require an app to be downloaded.
The digital version of a member card, as used at pubs, restaurants & clubs. Member cards often have benefits attached to them, which apply at special times and on presentation of the member card.
An app pre-installed on phones in which, for example, debit cards, airline tickets, event tickets and nowadays loyalty cards can be stored.
The ease with which guests can add a loyalty card to their wallet is unprecedented and is much easier than downloading an app. In addition, it is possible to communicate via the wallet with guests who have added your loyalty card
A notification you send that contains a message that arrives on the phone. The message arrives and is immediately visible on the phone's home screen. The notification also contains your company's logo.
The two cards look slightly different because they are used on different phone brands. Other than that, the cards work in exactly the same way.
For guests
Scan the QR code in-store or on the website and add the card to your Wallet. After completing the registration form, the guest clicks 'add to my wallet'.
On a purchase or visit, the employee scans the guest's card. The employee determines the number of stamps. The stamp appears directly in your Wallet.
You will receive a notification as soon as your card is full. You can redeem the reward immediately, then the points saved on your card will be redeemed and you can start saving again.
Yes, a digital savings card can keep counting. The top right of the card shows how many full cards have already been saved.
Yes, you can remove the card yourself at any time via your Wallet.
Sure. In your Wallet settings, you can manage and change notifications about push notifications.
Yes, if you entered your date of birth, you will automatically receive a personalised birthday promotion or gift.
Yes, you can get email or QR code invitations from brands or friends to join too.
Yes, you can let your friends scan your QR code on your stamp card. They can then also add the savings card. You may find that a referral promotion is active. That means you get stamps when your friends receive their first stamp.
No, unfortunately you can't. You can only fill that in the first time you register
A friends card is a digital member card. These are used to keep you updated on news and often have benefits attached to them, which apply at special times and on presentation of the member card.
For colleagues
Colleagues can issue stamps and redeem cards via their handheld, tablet or POS station.
Scan the customer card or manually enter the number of stamps via the dashboard or handheld.
Just a few seconds - scan the guest's card and with a single tap you have a stamp added.
A notification automatically appears when the card is full. You confirm the redemption on your handheld.
Let them scan the QR code or share the URL link with your guests
Yes, all functions are available on handhelds or tablets.
Results & success
Actions with clear rewards and low thresholds work best. Think of: "buy 5x = 1 free". Well-run savings campaigns return between 5% and 10% to loyal customers
Actions that promote quieter times in your business, such as: 'A coffee after dinner on Tuesdays and Wednesdays', or 'in before 10pm means a welcome drink'.
Small, immediate rewards (e.g. free drink, discount, VIP benefit) that introduce your guests to an underexposed piece of your business. For example, promoting the lunch you just started.
A nice message you want to tell your guests. Sometimes this is about the nice weather, sometimes about an upcoming event, and other times you highlight a dish.
Depends on how quickly your guests come back to you. At restaurants, we more often see reports once every 6-8 weeks. For lunchrooms, once every 3-4 weeks. And at coffee joints & cafes once every 1-2 weeks.
Younger users value speed and mobile convenience; older users respond well to personalised attention and rewards.
Smits sandwich, Jaxx Marina, Cup or Mint, Lucifer Coffee
On average, 60-80% of users open a notification. 25-40% then takes immediate action.
AnyID stores all interactions. This allows you to easily see how many new visitors, returning customers and rewards submitted.
Privacy & Data
We collect only the data needed to make your stamp card work - never more than necessary.
Data is only used to display your savings balance and relevant actions. Never sold or shared with third parties.
Fully compliant. Users can view or have their data deleted at any time.
Contract & Finance
You choose between a monthly or annual subscription. Cancellation is possible on a monthly basis, unless otherwise agreed for customisation.
Payment is automatic via direct debit. You will then receive a VAT invoice by e-mail.
Yes, you will automatically receive an invoice by e-mail every month or every year.
Can't figure it out?
Schimmelt 32, 5611 ZX Eindhoven
